Gebhaly is an Egyptian company founded in 2016, that provides an online shopping platform to facilitate customers’ online shopping experience from most international and biggest online stores in the USA. 

We aim to get your order purchased rapidly with fast shipping to UAE with an effective tracking system to follow up on your orders whenever you want. So, you can lean on Gebhaly.ae to cover shipping, taxes, customs, and clearance with hassle-free service.

Our main goal is to extend and provide a seamless online shopping experience in all the MENA region

Orders are generally delivered within 10 days after receiving the order to our warehouse in the USA 

In case the order is not delivered, please contact our customer support support@gebhaly.ae

Please contact our customer support through Support@gebhaly.ae

Unfortunately, we do not have an exchange policy

Your product must fit the circumstances of damaged, wrong, defective, and incomplete parts.

Your product must fit the circumstances of damaged, wrong, defective, and incomplete parts.

How can the customer conduct this situation?

1- You should contact customer support within 2 days of receiving the product to report the issue of damage, wrong, defective, or incomplete parts of the product

2- The product must remain unused and in its original, undamaged condition, ensuring it is suitable for resale

3- The product must be returned complete including all accompanying accessories or complimentary gifts initially provided

You can track your order with the help of an “order number” that you will receive in your order confirmation email

You can follow these steps to track your order:

  1. Go to “My Account”

  2. Click “My Orders”

  3. Click on the “Track Order” option at the bottom of the page to track orders on our website

Below are the common payment options:

    • VISA / Mastercard / Debit Card / American Card / Credit Card / Apple Pay

You can contact us through:

Gebhaly’s website is secure and protected by SSL encryption technology and we never share your information with others, to ensure complete safety and protection. as we aim to keep your private information safe and secure.

Once the refund process starts, it will take approximately 7 to 14 business days to reflect your wallet on our website. And for more information contact our support team. 

Please note that customs, International shipping, VAT, and taxes will be refunded even in case the product is wrong, damaged, defective, or incomplete parts.

In case of returns, rest assured that the refund process begins once we receive and examine the product at our warehouse. In this step, we ensure that the product meets all the eligibility criteria. The approval or rejection of the refund is based on the thorough investigation conducted by our dedicated team. We appreciate your patience through this process. 

 

Once the refund process starts, it will take approximately 7 to 14 business days to reflect your original payment method. And for more information contact our support team. 

Please note that customs, International shipping, VAT, and taxes will be refunded even in case the product is wrong, damaged, defective, or incomplete parts.

The total price provided is the final amount for your order, and there are no hidden fees to be collected upon delivery. However, in cases where certain products do not immediately specify their weight, our dedicated team will verify the product weight. Following this assessment, you will receive a detailed email containing the product weight and its corresponding price.